Privacy Policy | Empire Health

1. Introduction

Offer Empire, LLC ("Empire Health," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our telehealth platform, or interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly, including: (a) Account information — name, email address, phone number, date of birth, and login credentials; (b) Health information — medical history, current medications, allergies, and other health-related details you provide during the intake process; (c) Payment information — billing address and payment card details (processed by our payment processor; we do not store full card numbers); (d) Communications — messages, emails, and other communications you send us; (e) SMS consent — when you opt in to receive text messages, we collect your mobile phone number and record your consent. We also collect information automatically, including IP address, browser type, device identifiers, pages visited, and time spent on pages.

3. How We Use Your Information

We use your information to: provide and improve our telehealth services; facilitate physician review and prescription issuance; process and fulfill orders; communicate with you about your account and orders via email or SMS; send transactional and service-related messages; comply with legal and regulatory obligations; and detect and prevent fraud. We do not sell your personal information to third parties. We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes.

4. Health Information

Your health information is sensitive and handled with the highest level of care. It is shared only with: (a) the licensed physician reviewing your intake; (b) the compounding pharmacy fulfilling your prescription; and (c) other service providers as required to deliver our services, each bound by appropriate confidentiality agreements. See our Notice of Privacy Practices for your full rights.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including TLS encryption in transit, encryption at rest, access controls, and regular security assessments. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable state and federal medical record retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at support@empire.health. Additional rights regarding your health records are addressed in our Notice of Privacy Practices.

8. Cookies and Tracking

We use cookies and similar technologies to maintain session state, analyze usage, and improve our services. You may disable cookies in your browser settings, but some features may not function properly.

9. SMS / Text Messaging

By providing your mobile phone number and opting in during the intake process or account registration, you consent to receive text messages from Empire Health (Offer Empire, LLC) regarding your account, order status, prescription updates, appointment reminders, and other service-related communications. Message frequency varies based on your account activity. Message and data rates may apply. To opt out at any time, reply STOP to any message we send. After opting out, you will receive one final confirmation message. To opt back in, reply START. For help, reply HELP or contact us at support@empire.health. Opting out of SMS will not affect your ability to receive service communications by other means. We do not share your phone number or SMS consent data with third parties for marketing purposes.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact: Empire Health Privacy Officer, support@empire.health, or by mail at Offer Empire, LLC, 1309 Coffeen Avenue STE 1200, Sheridan WY 82801 USA