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Frequently Asked Questions
Everything you need to know about Empire Health, our formulas, the prescription process, and your account.
Getting Started
You complete a short online intake — five questions about your health and goals. A US-licensed physician reviews your answers, typically the same day. If approved, your prescription is sent to a state-licensed compounding pharmacy partner, which prepares your formula and ships it in unmarked packaging within 24 hours.
No in-person visit is required. The entire process is handled via our secure telehealth platform. A licensed physician reviews your intake and, if appropriate, issues a prescription. You never need to visit an office.
Empire Health is available in all 50 U.S. states, Washington, D.C., and Puerto Rico. Service availability may vary based on physician licensing and applicable pharmacy regulations.
From completing your intake to receiving your order typically takes 2–3 business days: same-day physician review, overnight compounding, and 24-hour shipping. Rush options may be available in select areas.
The online medical consultation is free for approved and completed orders. A $40 minimum consultation fee applies to declined or incomplete orders. You pay $0 until a physician approves your prescription.
Empire Health partners with Rush Pharmacy, a state-licensed compounding pharmacy that prepares every formula to your physician's exact prescription specifications. rushpharmacy.com
Empire Health's physician network is powered by LocumTele, a network of US-licensed telehealth providers who review your intake and issue prescriptions in your state. locumtele.org